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Advertising Guest Services Marketing Tools

Our First Time Guest Follow Up Process

(This post contains affiliate links. I’ve used and love TextInChurch.com – If you follow one of my links, I get a commission for the referral, and you’ll get a bonus from using my link.)

A key step to building a relationship with people is not just getting them in the door the first time, but getting them to come back.  (see some tips from Jason Young of Northpoint Ministries about creating an experience that makes people want to come back)

The question still remains, how do you follow up with someone after they’ve visited for the first time?

One of the biggest mistakes I’ve seen with a follow-up process in churches is it expires too soon… it’s too quick or too short.  If someone has never been to church before and comes this Sunday, then they changed the schedule that they’ve adopted for their whole life by coming to church this Sunday.

clock

If you send one piece of correspondence (even if it’s really good and they come back next Sunday) then stop corresponding, you’re hoping that someone who has spent decades of their life not going to church is going to change that pattern in 2 weeks.

What we like to do is roll out some invites to come back to Sunday service, but also opportunities to connect in other ways like small groups, special events or an invitation to have coffee with a pastor.  We’re trying to reach a variety of different people in a variety of different ways.

11898905_773537979424276_8291610533327454103_nI’ll also say that this process is not been perfected.  We implemented it using TextInChurch.com within the last year (as of when this blog post is being written) and it has undergone 1 re-evaluation.  I expect it will take many more evaluations to get us where we want to be.

There are 2 ways to implement TextInChurch.com – one way is to invite first-time guests to text a keyword like “New” or “Guest” to your text number to begin the automated process. Another way is to collect those guests names, emails and phone numbers on paper (like a connection card) and then enter them into the system to follow up.  We offer our guests both options.

(Text in church also offers a pre-made follow-up setup – you can adjust it as you needed.  We decided to use portions of their template and customize other aspects)

In a snapshot, here was our process when I was working at Life Church. Envelope on the left is email, phone on the left is a text message:

Guest Follow Up Process

 

What this process above doesn’t show you is that the system automatically kicks back a reply that says “Thank you for joining us this weekend. Please click here to complete your information.” It asks for name, email and cell phone if that wasn’t manually put into the system)

 

• 1st Email – Immediately – this email comes from ou Care Pastor’s email address, and if someone hits reply, it goes straight to him.

Thanks for joining us this weekend at Life Church. I hope that you had the opportunity to Encounter God and Experience Life. If you have any questions, please just hit reply to this email and I’d be happy to answer them for you. You can find out what’s coming up by visiting our website: lifechurch.net

See you next Sunday, 9am or 11:15am!

Pastor Example

Team Pastor, Life Church

 

• Text that goes out Sunday – same day they visited:

Thanks for joining us this weekend at Life Church. Connect with us online: Like us on Facebook: http://on.fb.me/1I4IM8k or on twitter: http://bit.ly/1T54b82

 

• Text 5 days on Friday:

Our team is looking forward to Encountering God and Experiencing Life with you this Sunday at Life Church: 9am or 11:15am!

 

• Email in 4 days (Thursday) first week:

I’m really excited for this weekend coming up at Life Church and I’m looking forward to having you join us again as we Encounter God and Experience Life.

We have 2 Sunday services: 9am or 11:15am. If you’re not available to join us on campus, you can also watch online: LifeChurch.net

If you have any questions, feel free to let me know. Looking forward to seeing you again!

Pastor Example

Team Pastor, Life Church

 

• Email 8 days later (hopefully after they visited the 2nd time, but worded like they can catch up with us if they missed it).

God is speaking to us in incredible ways at Life Church as we partner together to Advance The Kingdom.

If you’d like to listen again to previous messages from Pastor Ryan and guest speakers, there are 2 ways:

1. Subscribe to our podcast here: https://itunes.apple.com/us/podcast/life-church-audio-podcast/id549571272?mt=2

2. Watch messages on demand from our website: http://www.lifechurch.net/video/ondemand/

If you have any questions, I’d love to go for coffee and meet with you. Let me know when would be the best time to connect.

Pastor Example

Team Pastor, Life Church

 

• 12 days text on Saturday:

Looking forward to Encountering God and Experiencing Life with you tomorrow at Life Church: 9 or 11:15, or if you’re not available, watch live at lifechurch.net

 

• 19 days text on Saturday:

Is there something you’d like us to pray for? Just reply and let us know. See you tomorrow 9 or 11:15 at Life Church.

 

• 20 days Email:

This is Jason from Life Church. I oversee our Life Groups.

Life Groups are small groups that meet at various locations throughout Lee County. Every group provides an environment for people to connect relationally, care for one another and grow together in their relationship with Christ, and I’d like to help you find a group that works for you.

Each group meets on a different frequency (some weekly, bi-weekly or monthly) and range from Bible study groups to groups that connect based on common interests.

You can see our full list of groups and sign up online here: http://www.lifechurch.net/lifegroups/ and after participating in a group to see what it’s like, let me know if you’re interested in hosting or leading a group yourself.

Also, for 6th-12th Graders, we have Elevate Youth every Wednesday (Free Dinner at 6pm, Service at 7pm) and Gen Y 18-29 year old singles Tuesdays at 7pm.

If you have any questions, just reply to this email and I’ll be happy to answer them for you.

 

• 30 days text on a Wednesday:

Most people make their weekend plans by Wednesday or Thursday. Today is a perfect day to invite someone to join you at Life Church this weekend! 9 or 11:15

 

Apart from these follow-up texts and emails, when they visit the first time, their email address is put on our weekly email newsletter list (using mailchimp.com) so they receive a weekly email showing a few upcoming events and a list of everything happening in the next 7 days.

tabletAbout twice a month, an email is sent out where we video our Lead Pastor talking for 3-4 minutes about what’s happening or coming up at church (we call it “Coffee With Pastor Ryan”)

We also include key events as text messages to everyone in our database – we haven’t utilized this to the fullest yet, but things like Christmas Eve Service reminders, Easter Service times, daylight savings or community events will have text reminders sent out to everyone in the database with a link to more information.

checkWe also are able to send a message to only those in the “new’ category – not our regular attendees – so we will send out a link to the first new members class that is on the calendar since they visited.

So depending on the season, within the first 30 days, a new visitor will probably get around 15 messages from us, then continue to receive the weekly email newsletter/updates after that initial 30 days.

Text in church is currently offering a 30-day trial, and 25% off of your subscription once you discover how simple and effective their process is for getting your guests to return. Learn more here:

 

Have a question about our process? Ask it here!  Have something that’s been working for you? I’d love to hear about it in the comments below:

 

 

Categories
Advertising Social Media Tools

Facebook Boosts: 1 tip to maximize your effectiveness

There is one way that I’ve found to maximize the bang-for-your-buck with boosting Facebook posts: Timing.

screenshot-2016-10-02-20-18-34Since the beginning of Facebook, there have always been 2 sides to paying for advertising: Advertisers want to pay as little as possible to get as much exposure as possible, and Facebook wants to make as much money as possible… Facebook also has a balance on their hands – they don’t want to give you too much exposure for too little money, or too little exposure for too much money and at the same time, they don’t want news feeds to be covered in boosted posts from pages you didn’t like.

If you pay $100 to reach 5 people, Facebook may be happy that they made $100, but you won’t like do that again.  If you reach 10,000 for $5, you may only spend $1 next time to get the reach you’re hoping for, then Facebook investors wouldn’t be happy, and the people actually using Facebook, may see so many ads that they choose another platform, then nobody is happy…

Once you’ve decided in your audience, budget and duration, there’s one more way to get the best reach possible for your advertising dollars, and that is WHEN you decide to boost.  Pay for your boost AFTER your organic reach has run its course.

 

How Organic Reach Works:

When you post something to your Facebook status, Facebook uses a REALLY complex set of algorithms to decide who they will show your post to. Again, they’re trying to create the best experience possible for their users so they continue to use Facebook.  These algorithms can be over-simplified into:

  • Post type (images and video get way more engagement than just text)
  • Previous engagement (someone who liked, commented or shared your last status will likely also enjoy this one – have you ever noticed it’s the same people who keep liking your posts?)
  • Date posted (What you see in your news feed is usually from the last few hours? Sometimes if a post is getting a lot of engagement, it may have been posted a few days ago. Not much shows up from last month or last year without some new engagement or boost.)

So organically, your post will gain some exposure on it’s own for free… LET THIS HAPPEN!!

Don’t boost your post before it hit its organic reach… if you do, you’re spending money paying Facebook to ‘boost’ your post to people who would have seen it for free.

Check out this recent video that we boosted:

screenshot-2016-10-02-20-22-26

You can see the organic reach was 2764 and the paid reach was 1044.  It would have been a complete waste or money to post the status, then immediately ‘boost’ it – we may have only had 2000 people see it AND have paid money for that!

Once I saw the organic reach start to fade away, I tried a few other opportunities for engagement.  I asked questions about comments that people had left on the post.  When they respond to those questions, Facebook sees engagement and will show it to a few more people.

I sent a link to the video to our staff and asked if they would like to share the video (it was a clip from our last service where our Pastor was sharing some thoughts and it resonated with some of our staff specifically).

screenshot-2016-10-02-21-53-16

THEN… after letting it play out organically, engaging with the comments, and asking people outside of Facebook to visit and share the post (don’t do this all the time to the same people… it could get annoying) , I chose to pay for a boost.

In this case, I posted September 29, then let the organic play out.  By October 1, it was dropping drastically, so I added a boost October 1.

When you decide to do the boost, Facebook will ask about your audience, budget and duration. Here are some tips on making the most of those options.

 

Use the comments below and let me know how this has worked for you!

Categories
Advertising Social Media Tools

Facebook Boosts: How to set your audience, budget and duration

No matter the size of our budgets, we all want to get the most out of them, especially with something digital – like Facebook boosts.  It’s different if you choose to buy a sign (like from churchbanners.com) and spend $X and end up with 5 new signs for your church. But, when it comes to digital, we not only have to aim to get the most from our posts, but often we also have the justify those costs to someone who doesn’t understand how Facebook advertising works.

There are 3 aspects to getting the most from your Facebook Post Boost: The technical details, the content of your ad, and your timing strategy.

Heads up: There is a difference between a Facebook ad (like what you see in the right column on desktop) and boosting your Facebook post.  This article is just about hitting the “boost” button on a status update on your Facebook page.

The technical details of promoting on Facebook:

Facebook Boost ButtonIt seems really easy to just hit the “Boost” button on your status update, but then it becomes really easy to get overwhelmed by the details Facebook wants in order to start promoting your ad.

The 1st question is your target audience:

Facebook Boost options

Your audience.  You can see from my screen shot that I currently have 8 audience demographics setup.  Once you create one, Facebook automatically saves it for future use (and if I was more organized, each audience type would already be labelled instead of “audience 1…” but, y’know…)

Think about who you’re trying to reach with this post.  Don’t assume you always want to target “People who like your page and their friends.”  This use to be the only target audience, (like back in the day when I was a young lad…) but then when Facebook did their IPO in May 2014… (yes, I remember how that changed everything…) they opened up the options.

If your post is about a fall carnival, or an outreach event, or a workshop to attract people to your church, then I would recommend creating a target audience for your event and your region. (Age group, geographical region, similar likes, etc.)

If your post is targeted to something like “This weekend’s potluck” or “A message from Pastor” then you may choose to target just people who like your page.

A boost for “People who like your page and their friends” is something that I would say is mostly for businesses (ie. bring a friend this weekend for 2-for-1 ice cream) where you may want to not only reach people who have engaged with you, but also people who are their friends.  In some cases this may be applicable, but other times, if it’s not applicable to your ad, you could be spending boost dollars on people from out of state, or friends of friends who are not your target demographic.

 

2nd Question – Budget and duration:

screenshot-2016-10-02-20-19-53Specify your budget, and how long you’d like your ad to run.  This works on a “behind the scenes” auction based on attention. Facebook doesn’t want to overload timelines with advertising, so your ad is competing for space with other ads.

(If you open your phone, and scroll to the top of your Facebook feed, you’ll see one post from a friend, then a status boost, then friends posts.)

This exposure is based on how specific of an audience you’re targeting. If you’re charging “people in your county” then Facebook can slap your post on just about anyone’s news feed who’s not falling into anyone else’s targeting.  If you’re targeting 18-20 year olds in your neighborhood who have attended college and work at McDonalds and like Michael W Smith’s page, your audience is going to be a lot smaller, so to come through for your specs, Facebook has to take away other ads from that audience and give it to you… you’ll hit a much more specific audience, but your reach will be far less.

Your duration will spread out your budget.  If you have a an event coming up this weekend that you need more registrations for, then you could choose to make your duration 1 or 2 days and have lots of people see it in a short amount it time.  If it’s a generic boost like “Come check out our church” then it may not be urgent to have every ad be seen tomorrow, so you could spread it out over a few days.

 

boosted post reachAfter your ad, you’ll get to see some insights on your post – some will be organic (the amount of exposure your post got just from being posted through likes, comments and shares) and paid (the amount of exposure your post earned because of your boost.)

Read about the #1 trick I use to make the most of my Facebook budget!

Categories
Build a Team Marketing Tools

1 Word that can Unleash Creativity: Guest Post on ThatCC.com

Our team has a lot of creative conversations. Some are organized, some are on-the-spot. We love to creatively propose solutions from building systems, following up with first-time guests, tracking the health of our volunteers. In my world, almost everything can become a creative discussion.

Since discussions are based on the ideas we think and the way we communicate those ideas, we choose to be specific with the words we use.

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Graphic Design Tools

5 ways to get over your creative block

We’ve all had those moments when we have a creative block.  You know there’s a graphic to create, a bulletin to design, a website layout just waiting to jump off the screen, but at the moment, you’re having a creative block.

It’s really easy at that moment to give up or give in to a distraction (did you know Amazon has daily deals in every department every day?).

Here are 5 ideas to get you past your creative block.  This is by no means an inclusive list, so comment at the bottom with what you’ve found working to turn your creative rut into a creative groove.

1. Change Your Surroundings

Go for a walk, go grab a coffee, work standing up or laying down (yes, I really do this). Go work at a coffee shop, or find a comfortable chair at the library.  Sit in someone else’s office (preferably if they’re not also in their office) or take a chair outside.

2. Try something understated

Whether you’re writing, designing a graphic, creating a video or just brainstorming, what’s the simplest way you could make this happen?  What if you removed all of your graphic elements except one, write about only 1 idea, storyline or character, or use only 1 camera angle.  The final product doesn’t have to be understated, but this could help your creativity get focussed on the project.

3. Bring in another person

The “first-reaction” method.  Hold your project in front of them, read a paragraph or ask for help on an idea.  “What’s the first thing that comes to mind when you see / hear / read / watch this?” Use that to gauge if you’re on target, and ask them what they think is coming next.

4. Scrap It

What would the project look like if you throw out everything you have and start blank? What it the one message you want to get across, and how can that be the focus?  Maybe it’s time to work on something else, set a timer and come back to this.

5. Change your medium

If you’re stuck on writing a blog post, make it a video. If you’re stuck writing a script, draw out a storyboard. If you’re stuck on making a video, make a teaser with snapchat, or instagram. If you are working on your computer, grab a pen and paper or if you’re working on a graphic, try writing out what impact you want the graphic to have, or record yourself describing it and listen back to it.

 

This is not an all-inclusive list, but some ideas to get you out of your creative rut.  What would you add to the list that has worked well for you?

 

 

 

Categories
Build a Team Tools

How to create a Church Communications Job Description

Every church has unique qualities, requirements, and assignments.  Even though some churches may share similarities (like location, attendance, budget or staff size) it’s clear that each is unique, which means your job description will probably be unique to your church.

I’ve been asked by a few people if they can see my job description and I intentionally decline because I don’t want to create an opportunity for them to think this is the “right way” to operate in a marketing and communications position. There’s no right or wrong, but a job description is important so everyone involved is clear on the expectations.

Whether you’re a Pastor wanting to create a Communications position at your church, or you’re considering taking a paid position and want to be sure you’ve got all of the bases covered or a volunteer who would like to start the conversation on how to help your church, here are some ideas of what a job description could include.

 

Will your responsibilities include Social Media?

documents_256px

If so, here are 10 questions to ask leadership specifically about launching your Social Media.

 

Who will you report to, how often will you report to them?

What kinds of questions will they ask, and what kind of information do you need to bring to the table when you connect with them.  What do you need from them?

 

Creative vs Execution Balance:

Is your position in place to be creative and think outside the box, or a matter of executing directives from leadership, or a combination of both?

 

Your Weekly Schedule:

Discuss your daily schedule (do you start the same time every day, how long is your lunch break, etc.) vacation time, sick days, how many hours per week is your position? Is that flexible on a daily or weekly basis? If you work extra hours this week, do you get compensation hours next week, or do you earn overtime?  Are weekend services part of your job requirement, and how does attending or missing those affect your allowed vacation time?

 

documents_256pxWhat is your pay?

Think this is an obvious question? Think again, and get it in writing… not because you don’t trust the person bringing you on staff, but it’s possible they’ve had a different conversation with the accounting department or meant to say “Around this and that”- and you get paid this, thinking you might be getting that. Is your pay hourly or salary, and how much flexibility exists?

 

What conversations do you get input on?

Do you get the final say in design work, outgoing newsletters, mail, email content, Public Relations releases, naming groups and events in the church, or does that fall to someone else? Is that each department’s decision and they can ask your input or do you approve what goes out to maintain consistency?

 

Do you need to build a volunteer team?

Are you expected to take the responsibilities yourself for all of your projects based on your schedule, or will you build a volunteer team and delegate? Is that a hope, or an expectation for leadership?

 

What are your key performance indicators (KPIs)?

This has to be quantifiable and measurable: a yes or no decision about if you’ve hit these requirements and in what time frame – yearly, quarterly, weekly, daily: This could include:

  • # of likes on Facebook in 12 months
  • # of podcast subscribers in the next quarter
  • # of email newsletter subscribers
  • # of people on your volunteer team
  • # of attendees at a certain yearly event
  • $ total given online
  • # of daily posts on Facebook / twitter / Instagram / snapchat / etc.

 

List your recurring tasks:

You task list may include social media posting and interaction, live announcements, video announcements, bulletin, graphic design, print material, video projects, event promotion, weekly email newsletter, logo design, ghostwriting blog posts, sitting in staff meeting, leading creative meetings, building and communicating with volunteer teams, one-on-one meetings with leadership, mentoring and coaching other departments, overseeing brand consistency, website modifications,and edits… etc.

 

Outline expectations for ongoing improvement:

Will you be expected to travel for a yearly conference, take online training, listen to podcasts to develop yourself, or none at all? Do you need to read a certain number of books for personal development, and do you choose those titles, or how are those titles approved?

 

documents_256pxWhat is the big picture?

What does leadership see for you and your position 1-year, 5 years and 10 years from now? How can you take steps each day to get from here to there?

 

Taking time to discuss these concepts is going to help you set clear expectations to give your best to the opportunity in front of you.  The conversations may not be easy to have while you’re excited about taking a new position, but they will be more difficult after you’ve crossed your start date.  Don’t wait until after you’ve started the race to find out if you’re running a 100m dash or a marathon.

 

Did I leave something out? Would love to hear what other high-level ideas are included in your job description:

 

 

Categories
Social Media Tools

Should my church have a Facebook Page or Group?

Facebook pages and Facebook groups both have very great, practical applications, but for maximum effectiveness, you’ll want be sure to choose the one that best suits your church or groups’ needs.

Facebook Pages:

A page gives you the most control over the content and is most effective if you would like to announce or share information. It has the best reach and is publicly viewable and searchable.  Anyone can like your page and see the information you post immediately.  Your information can be viewed even by people who don’t like your page.  If someone posts to your page (not comments) only their friends can see what they posted – it’s not shown to your whole audience, unless they click on ‘reviews’.

 

Facebook Groups:

A group is best for discussion.  As the group admin, you can post in your group, but others in your group can also post and get the same exposure.  This is great for small groups, bible study groups or life groups and can be a great communication tools for teams within your church, like your youth leadership team or usher’s team for example – someone may use this group to say “Hey, I’m scheduled this weekend, but I can’t make it.  Can someone cover for me?”

Often groups can be locked so you have to approve people to become a member before they can see information, or you have to approve their comments before they’re published.  You can also have open groups where anyone can join anytime without needing approval, but they are often filled with spam and trollers since there’s no moderation.  (if you’d like to see an example of a closed group in action, check our our Church Marketing Ideas Facebook Group.)

 

My recommendation:

I would recommend a Facebook page for your church.  It allows someone to ‘like’ your page, or see content before they like your page to see if your church may be a fit with them before they even visit.  Creating a group not only creates the sense that they need to be ‘approved’ to connect with you on Facebook, and for reputation management, the page gives you the most control over what is getting posted to your page. (Click here to create your Facebook page.)

Use Facebook groups for your life groups, small groups or team communication.  Think of it like an online chat group.

 

If you’d like to see both, check out our GROUP and our PAGE.

Categories
Tools

Handling Incoming Church Promotion Requests

The interesting thing about being on the marketing or communications team at your church is that while the Kids team needs to know what’s happening in kids, and the worship team needs to know what’s happening with the music department, the reality is that the marketing team needs to know what’s happening EVERYWHERE at your church.

One of the best ways to moderate incoming event requests is to be sure that every time a communication comes in, that it’s got complete information.  We got tired of this:
iphone-event-request-image

…and we found out from connecting with other communications teams that we’re not alone.  Everyone is frustrated with a process like this, and if you happen to say “Yes” the request is going to get lost in your inbox, text messages or on that napkin you wrote it on while on the phone during lunch when someone “just thought of something for you to promote…”

(This frustration was closely following having to decide what to announce and what not to announce)

Our solution was to create a FREE tool for churches (Church Marketing Ideas Forms) to use that will allow you to receive an incoming event request including start and end time, description, title, location and smart fields. If an event requires registration, then the field will expand to include registration details.  If the event doesn’t require registration, then that field doesn’t appear making it as easy as possible to get your team to submit their event.

You get a unique web address just for your church that you can send people to every time they think of an event to promote.

Address-Bar

Then you receive an email with all of the completed information.  They also get an email with that info so they can verify what they put in was correct:

Laptop-email-received

 

When you’re ready to expand your team, we offer premium options (only $19/month) if you need more detailed incoming request forms or your team grows to include video, print requests and website edits all in a format that’s branded for your church:

Premium-landing-Page

Ready to get started? Click here to register for free!

 

Categories
Graphic Design Tools

Photo Resources for Design

Photo choices can make or break your design.  The right photo can convey your message perfectly.  The wrong photo can distract or confuse the person looking at your image.  It can be tempting to just Google an image and pick something from the search results, but there are photographers that use the sale of stock photography to make a living.  It’s not only unethical to use photography that’s meant be sold, but it can land you in a copyright infringement situation with that photographer or their representatives. Plain and simple: Don’t do it!

Thankfully, there are a few economical and a few free photography sites to make sure you’re getting the best quality image you need and doing it properly, both legally and in respect to the photographer.  Here are a few great options that I’ve used myself. (Please be sure to read each resource’s terms of use policy.  They vary from site to site and I’m not able to articulate all of each’s details here.)

Paid Stock Photography: BigStockPhoto.com

Screenshot 2015-10-21 23.52.24This library has 28 million photos, videos and vector images.  I have ‘almost’ always can find what I’m looking for or get the inspiration I’m looking for.  The only time I can’t find what I’m looking for out of 28 million pieces is when I have something REALLY specific in mind, and often then I can find 2 or 3 images that I need and can compile what I’m looking for.

BigStockPhoto.com offers free photos from their library every once in a while, and are currently offering a 70 image / 14-day trial.  Click here to try them out and get some free photos for 14 days. (plus we get a nice ‘thank you’ from Big Stock if you try them out for free.)

Free Photos: Unsplash.com

Unsplash.com is free, do whatever you’d like with the photography.  In their own words:

All photos published on Unsplash are licensed under Creative Commons Zero which means you can copy, modify, distribute and use the photos for free, including commercial purposes, without asking permission from or providing attribution to the photographer or Unsplash.

Photo by:  Stefanus Martanto Setyo HusodoI would recommend you subscribe to their email newsletter and get 10 new images every 10 days, or search on their website for the images you’re looking for.  Unsplash contributors have some common threads like landscapes and workspace images that give a hipster feel.

Whether the image is intended to be featured or intended as a background image for everything from conference posters to website backgrounds, Unsplash.com is my go-to.

 

Have a Stock Photography resource that you love? Share it in the comments below!